Spis treści:

1. General Provisions

2. Definitions

3. Contact with the Store

4. General Information

5. Customs and Tax Charges for International Purchases

6. Rules for Placing an Order

7. Oferowane metody dostaw

8. Payment methods

9. Delivery Pickup

10. Right of Withdrawal from the Agreement

11. Complaints and Warranty

12. Out-of-Court Complaint Handling and Claim Enforcement

13. Technical Requirements

14. Personal Data in the Online Store

15. Product Reviews

16. Final Provisions

§1. General Provisions

1. The online store “I Wood Say”, available at www.iwoodsay.comis operated by Radosław Stec, conducting business activity entered into the Central Register and Information on Economic Activity (CEIDG) maintained by the minister competent for economic affairs, Tax Identification Number (NIP): 5361665462, REGON: 540661798, BDO: 000702665, with its registered office at ul. rtm. Witolda Pileckiego 107/91, 02-781 Warsaw, Poland, hereinafter referred to as the Seller.
2. These Terms and Conditions define the rules for using the Online Store, placing Orders, concluding and performing Sales Agreements, as well as the rights and obligations of Customers and the Seller.
3. The Store conducts distance selling electronically, in accordance with the Act of 18 July 2002 on the Provision of Electronic Services, the Act of 2 March 2000 on the Protection of Certain Consumer Rights, the Civil Code, and other applicable provisions of Polish law.
4. These Terms and Conditions apply to both consumer sales (B2C) and business-to-business sales (B2B).

§2. Definitions

Terms and conditions - these terms and conditions defining the rules for using the Online Store, placing Orders, concluding and performing Sales Agreements, as well as the rights and obligations of the Seller and Customers. With regard to services provided electronically, these Terms and Conditions constitute regulations within the meaning of Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.

Online Store - the website available at www.iwoodsay.com, through which the Customer may purchase Products offered by the Seller, including ready-made products as well as personalized or made-to-order products.

User - any entity using the services of the Online Store.

Customer (Buyer) - a natural person who is at least 13 years old (if under 18 years of age, consent of a legal guardian is required), a legal person, or an organizational unit without legal personality but having legal capacity under applicable law, who places or intends to place an Order or uses other services of the Online Store. In the case of natural persons making purchases for purposes not related to their business or professional activity, consumer protection provisions shall apply.

Product - a movable item or service available in the Store, constituting the subject of a Sales Agreement between the Customer and the Seller, including personalized products made to individual order.

Additional Service - a service provided by the Seller outside the Online Store, related to the nature of the Products offered (e.g. consultations, advice regarding personalization).

Sales Agreement - an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer using means of distance communication (including electronic, telephone, or email). For the purposes of these Terms and Conditions, the Sales Agreement also includes a contract for specific work or a service agreement corresponding to the nature of a given Product.

Business days - days from Monday to Friday, excluding public holidays.

Order - a declaration of intent submitted by the Customer via the Order Form, aimed at concluding a Sales Agreement for one or more Products with the Seller.

Registration Form a form available in the Store enabling the Customer to create an Account (currently unavailable).

Order Form - an interactive form in the Store enabling the addition of Products to the Cart and specifying the terms of the Sales Agreement, delivery method, and payment method.

Cart - a software element of the Store in which selected Products are visible before placing an Order, allowing verification, modification of quantities, and adjustment of order details.

Gift Card - a bearer value voucher generated by the Seller, consisting of a unique alphanumeric code. The Gift Card is not a payment card nor an electronic money instrument within the meaning of applicable law.

Consumer - a natural person making a purchase for purposes not related to their business or professional activity, who benefits from rights granted under consumer protection law.

§3. Contact with the Store

1. Registered office address of the Seller: I Wood Say – Radosław Stec ul. rtm. Witolda Pileckiego 107/91 02-781 Warsaw, Poland
2. The Customer may contact the Seller: by phone: Monday–Friday, 9:00–17:00, by email: kontakt@iwoodsay.com , in writing to the Seller’s registered office address.
3. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products available in the Store's assortment is possible either after creating an Account or by providing necessary personal and address data enabling the Order's fulfillment without creating an Account.
4. Seller’s phone number: +48 508 000 088
5. Contact outside business hours is possible via the contact form or email. The Seller will make every effort to respond promptly on the next business day.
6. The provided contact details and bank accounts may be used solely for order fulfillment or communication related to the Sales Agreement. The Seller is not responsible for misuse of this information.
7. In the case of bank transfer payments, the Customer is required to include the Order number or another identifier enabling proper payment identification in the transfer title.
8. Seller’s bank accounts:

Transfers made in PLN currency:
mBank 70 1140 2004 0000 3102 8550 4780
Nr IBAN PL70 1140 2004 0000 3102 8550 4780
Nr BIC BREXPLPWMBK

Transfers made in EUR currency:
mBank Nr IBAN PL10 1140 2004 0000 3912 2405 8165
Nr BIC BREXPLPWMBK

§4. General Information

1. Acceptance of the Terms and ConditionsPlacing an Order requires prior review and full acceptance of these Terms and Conditions. By placing an Order, the Customer declares that they understand and accept all provisions herein.
2. Seller’s Liability To the fullest extent permitted by law, the Seller shall not be liable for:
   • disruptions or interruptions in the operation of the Store caused by force majeure,
   • unlawful actions of third parties (e.g. hacking or unauthorized access),
   • incompatibility of the Online Store with the Customer’s technical infrastructure,
   • technical errors on the part of network operators or payment service providers.
3. Account Registration and Orders Browsing the Store does not require creating an Account. Orders may be placed with or without registration. When placing an Order without an Account, the Customer must provide the necessary data for order fulfillment (personal data, delivery address, invoice details).
4. Prices and Currencies
   • All prices in the Store are expressed in Polish zloty (PLN) and are gross prices, including VAT where applicable.
   • For international customers, prices may be displayed in EUR based on the current exchange rate. These values are for informational purposes only and the final amount payable may differ depending on the payment provider or bank.
   • The total Order amount includes the Product price and delivery cost, which is indicated during the ordering process.
   • The Seller reserves the right to change prices and delivery costs; however, the price binding for the Customer is the one visible at the time of placing the Order.
5. International Purchases and Customs Duties:
   • Orders from EU and non-EU countries, including the United Kingdom, may be subject to additional customs duties and taxes under the laws of the destination country.
   • These costs are not included in the Product price or delivery cost.
   • The Customer is fully responsible for paying all customs duties and taxes in the destination country. The Seller is not responsible for delays resulting from customs procedures.
   • B2B customers are required to independently settle import taxes in accordance with the regulations of their country.
6. Additional Information for International Customers:
   • The Store enables international Customers to make payments in foreign currencies (e.g., EUR) and use international online payment systems. International transactions are processed via PayU/Stripe, which support payment cards (Visa, Mastercard), digital wallets (Google Pay, Apple Pay), and Link fast payments..
   • The Customer is required to provide accurate data necessary for order fulfillment, including delivery address, phone number, and email address. Incorrect data may result in delays or inability to complete the Order.
   • Prices displayed in EUR are indicative; the final amount charged may differ depending on the exchange rate applied by the bank or payment provider.
   • International customers are responsible for paying all mandatory customs duties and taxes. The Seller is not responsible for delays or additional charges imposed by customs or tax authorities.

§5. Customs and Tax Charges for International Purchases

1. Scope of Application: Purchases made in our store may be subject to additional customs and tax charges depending on the destination country. Customers from European Union countries as well as countries outside the European Union, such as the United Kingdom, may incur additional customs and tax charges in accordance with the regulations of their respective countries.
2. Cost Information: Please note that these additional costs are not included in the product price or shipping cost displayed on the product page. Any additional customs and tax charges are levied by the customs or tax authorities of the destination country and are independent of our company.
3. Customer Responsibilities: Customers are responsible for paying any additional customs and tax charges imposed by the customs or tax authorities of their destination country. We recommend that customers familiarize themselves with local customs and tax regulations before making a purchase to avoid unexpected costs.
4. Customs Procedures: In some cases, shipments may be held by customs authorities for inspection. This process can delay delivery. We have no control over these procedures and cannot influence the duration of the customs clearance process.
5. Contact with Customs Authorities: If a shipment is held by customs, the customer may be required to provide additional documents or information. The customer is responsible for all formalities related to customs clearance.

§6. Rules for Placing an Order

1. Placing Orders
   • Orders may be placed without registration (the option to create an account is currently unavailable).
   • When placing an order without registration, the Customer must complete the Order Form by providing: recipient details, delivery address, delivery method, and invoice details (if different from the recipient’s details).
   • The Order is confirmed by clicking the “Confirm Purchase” button. Placing an Order constitutes acceptance of these Terms and Conditions and consent to the processing of personal data to the extent necessary for order fulfillment.
2. Order Availability
   • Orders placed via the website are accepted 24 hours a day, 7 days a week.
   • Orders placed by phone or email are accepted during the Seller’s business hours specified in §3 of these Terms and Conditions.
3. Validity of the Order
   • An Order becomes valid upon correct completion of the form, including providing an accurate delivery address, phone number, and email address.
   • In the event of missing or incomplete contact details, the Seller will contact the Customer. Failure to respond within 48 hours may result in cancellation of the Order.
4. Payments and Order Processing
   • In the case of payment by bank transfer, failure to make payment within 7 days from placing the Order will result in its cancellation.
   • In the case of online payments (e.g. PayU, instant transfers), the Customer is required to complete the payment immediately after placing the Order. Failure to do so means that the Order will not be processed.
   • The processing time begins from the moment the funds are credited to the Seller’s bank account.
   • The condition for accepting an order for fulfillment is the receipt of the agreed prepayment on the seller’s account, in accordance with the terms specified in the offer/proforma invoice. The prepayment is mandatory and constitutes a condition for starting production.
5. Changes and Cancellation of Orders
   • The Customer may modify or cancel the Order until the goods are handed over for shipment.
   • Changes should be reported via the contact form, by email (kontakt@iwoodsay.com ), or by phone at +48 508 000 088.
   • Changes regarding the delivery address or instructions for refunding overpayments must be made in writing (via the contact form or email).
6. Order Processing Time
   • The processing time depends on the type of Product and is specified in each product description.
   • If an Order includes multiple Products with different processing times, the shipping date is determined based on the Product with the longest processing time. The Customer will be informed of the estimated processing time via email confirmation.
   • Customers may contact the Seller to arrange earlier shipment of Products with shorter processing times.
   • For custom or personalized Products, the processing time is determined individually and confirmed via email.
   • Unless stated otherwise in the product description, the maximum Order processing time is 14 business days from the date the payment is credited.
7. Invoices and Electronic Documents
   • The Customer agrees to receive invoices and other accounting documents electronically, in accordance with applicable law.
8. Additional Information for International and B2B Customers
   • International customers may see prices converted into EUR; however, the final amount may vary depending on the exchange rate applied by the payment provider or bank.
   • International and B2B customers are responsible for any additional taxes, customs duties, and fees in the destination country. The Seller is not responsible for delays resulting from customs procedures.
   • All data required to fulfill the Order must be accurate; otherwise, the Order may be delayed or cancelled.

§7. Delivery Methods Offered

1. Customers can choose from the following delivery or pickup methods for their ordered product:

• InPost Parcel Lockers (Paczkomaty 24/7) – delivery option available only for purchases within Poland.
• Courier Delivery: InPost, DPD, DHL - the Seller allows shipping via a different carrier, provided that appropriate information is received from the Customer before placing the order.
• Poczta Polska Global Express - fast international shipping, available for orders to selected foreign countries.

§8. Payment methods

1. The Customer may use the following payment methods:
   • Bank transfer – in PLN or EUR to the Seller’s bank account specified in §3 of these Terms and Conditions,
   • PayU online payments – including instant bank transfers, BLIK, and traditional bank transfers,
   • Stripe online payments STRIPE including card payments as well as payments via Google Pay and Apple Pay, and “one-click” fast payments via Link fast payments..
2. Payment deadline: The Customer is obliged to make the payment within 3 calendar days from the date of concluding the Sales Agreement, unless otherwise agreed in the case of prepayments under individually agreed terms (e.g. pro forma invoice).
3. The Order shall be accepted for processing only after the payment has been credited to the Seller’s bank account.
4. In the case of payments made in a foreign currency (EUR), the exchange rate applied by the bank or payment provider may differ from the rate displayed in the Online Store; the final amount payable is determined based on the rate applicable at the time the payment is executed.
5. Online payment processing:
   • All electronic payments in the “I Wood Say” Store are processed by external payment service providers, in particular PayU S.A. with its registered office in Warsaw, ul. Grójecka 194, 02-390 Warsaw, entered into the Register of Entrepreneurs under KRS number 0000274395, Tax ID (NIP): 521-34-15-608, REGON: 141577949, and Stripe Payments Europe Ltd. (C/O A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland)
   • When using online payment methods, the Customer provides the data necessary to complete the transaction to the relevant payment operator, including data required for instant transfers, card details, or data used within Google Pay or Apple Pay.
   • When using the Link service (provided by Stripe), payment details may be stored by the operator to facilitate faster future transactions, in accordance with the terms of that service.
   • The Seller does not store the Customer’s full payment data (such as card numbers or CVV codes) and does not have direct access to such data.

§9. Delivery Pickup

Before accepting the shipment (from a parcel locker, at the post office, or from a courier), it is important to check whether the packaging has been damaged during transport. Pay particular attention to the condition of the shipment's packaging. If the packaging shows signs of damage, do not accept the shipment and, in the presence of the courier, draw up a damage report. Then, promptly contact the Seller. Failure to report any irregularities regarding the quantity or quality of the shipment upon receipt may negatively impact the outcome of the Customer's claims regarding damage or theft of the shipment during transport.

§10. Right of Withdrawal from the Agreement

1. Customers who have entered into a distance contract have the right to withdraw from the contract without giving any reason by submitting a relevant written statement. The withdrawal period expires after 14 days (legal basis: Article 7(1) of the Act of 2 March 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This period is final and runs from the day the goods are delivered. To meet this deadline, it is sufficient to send the declaration before its expiry. This right applies to consumer sales only, and therefore applies exclusively to sales to an individual who makes a purchase for purposes unrelated to their professional or business activity.
2. Goods returned under this procedure will only be accepted if they are returned complete and undamaged, with no signs of use.
3. The returned goods must be sent at the customer's expense to the Seller's registered address. The goods should be returned together with the proof of purchase received with them or other evidence confirming the purchase of the returned goods in our store (e.g., payment confirmation for the goods, email confirming the purchase of the goods), with the annotation "Return."
4. The returned goods should be sent to the seller's address specified in this regulation.
5. The declaration may be sent by traditional mail to the Seller's address or electronically. If the Customer sends the declaration electronically, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal from the contract to the email address provided by the Customer. A sample declaration that can be used is available here. 
6. Within two business days of receiving the goods together with the declaration of withdrawal from the contract, the store will inspect the product. If the goods meet the requirements set out in point 2 of this paragraph, a refund will be issued.
7. The refund will be made using the same payment methods used by the Customer for the purchase or to the account specified by the Customer in the product return registration form (available here) and attached to the contract withdrawal statement.
8. The store will make the refund for the goods immediately, but no later than 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract.
9. The Customer will receive a refund of all costs incurred by them, including the cost of delivering the goods by the cheapest method offered by the store, except for additional costs such as packaging or insurance.
10. The right to withdraw from the contract does not apply according to Article 38 of the Act of 30 May 2014 on consumer rights in the case of a contract for the supply of goods that are not prefabricated, produced to the consumer's specifications, personalized (e.g., with a custom inscription on the product), or intended to satisfy the consumer's individual needs.

§11. Complaints and Warranty

1. Seller’s Liability
   The Sales Agreement covers new products free from physical and legal defectsThe Seller shall be liable to the Customer under statutory warranty (implied warranty) in accordance with the provisions of the Polish Civil Code (Articles 556 and following).
2. Filing a Complaint
   In the event of a defect in the purchased product, the Customer may submit a complaint:
   • in writing via email to: kontakt@iwoodsay.com or by post, together with the complained-about product, to the address specified in §3 of these Terms and Conditions.
   • The complaint should include information regarding the type of defect and the date of its occurrence..
3. Recommendations for the Customer
   To facilitate and expedite the complaint process, it is recommended that the Customer specifies their claim resulting from the defect (e.g. replacement, repair). Failure to provide such information does not affect the validity of the complaint.
4. Customer’s Rights under a Complaint
   In the event a defect is confirmed, the Customer may request:
   • replacement of the product with one free from defects,
   • repair of the product,
   • a price reduction,
   • withdrawal from the contract (unless the defect is insignificant).
5. Complaint Handling Timeframe
   The Seller shall respond to the complaint without undue delay, no later than within 14 calendar days from the date of its submission. Failure to respond within this period shall be deemed acceptance of the complaint..
6. Return Procedure for Complaints
   Products returned under the complaint procedure should be sent to the Seller’s address specified in these Terms and Conditions. The cost of return shipping shall be borne by the Seller if the complaint is deemed justified. The product should be properly secured for transport.
7. Warranty
   In addition to the rights arising from statutory warranty, the Customer may also benefit from a commercial warranty, if the product is covered by one. Detailed warranty terms (duration, scope, and claim procedure) are specified by the Seller in the warranty documents attached to the product or in the product description on the Store’s website.

§12. Out-of-Court Complaint Handling and Claim Enforcement

1. A Customer who is a Consumer has the right to use out-of-court methods for handling complaints and pursuing claims. The rules for access to these procedures are available on the websites and at the offices of the relevant institutions.
2. In particular, the Consumer may use the following forms of alternative dispute resolution:
   • a permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection,
   • mediation conducted by the competent Provincial Inspectorate of Trade Inspection,
   • assistance of a district (municipal) consumer ombudsman,
   • the online dispute resolution (ODR) platform available at:
     https://ec.europa.eu/consumers/odr
   • websites of the Office of Competition and Consumer Protection:
     http://www.uokik.gov.pl/spory_konsumenckie.php
     http://www.uokik.gov.pl/sprawy_indywidualne.php
     http://www.uokik.gov.pl/wazne_adresy.php
3. The use of out-of-court complaint handling and claim enforcement methods is voluntary and may only take place after the complaint procedure conducted by the Seller has been completed.
4. The Seller informs that it is not obliged to use out-of-court dispute resolution methods unless such an obligation arises from mandatory provisions of law.

§13. Technical Requirements

1. To use the services of the Website, it is necessary to meet certain technical requirements:
   a) An active email account;
   b) A device connected to the Internet and equipped with a web browser installed;
   c) Acceptance of cookies enabled in the internet browser used by the device;
   d) JavaScript script support enabled in the internet browser used by the device.
2. The User should use an appropriate browser that is compatible with their device.
3. It is recommended to avoid using the store's services with a VPN or other tools that alter the user's location. Using such solutions may cause technical issues, incorrect delivery charges, or prevent the order from being processed. If such actions are detected, the store reserves the right to suspend the order processing until the situation is clarified.

§14. Personal Data in the Online Store

1. The data controller for the personal data of Customers collected through the online store is the Seller.
2. Personal data of Customers collected by the administrator through the online store is gathered for the purpose of fulfilling the Sales Agreement, and if the Customer agrees, also for marketing purposes.
3. Recipients of the personal data of Customers of the online store may include:
   a) In the case of a Customer who uses postal or courier delivery in the online store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments on behalf of the Administrator.
   b) In the case of a Customer who uses electronic payment methods or a payment card in the online store.
   the Administrator provides the collected personal data of the Customer to the selected entity handling such payments in the online store.
4. The Customer has the right to access and correct their data.
5. Providing personal data is voluntary, however, failure to provide the personal data necessary to conclude the Sales Agreement as indicated in the Regulations results in the inability to conclude such agreement.
6. The data controller for the Buyer's data provided during the use of the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for processing data, as well as recipients of the data – can be found in the Privacy Policy available in the Store, due to the transparency principle contained in the General Data Protection Regulation (GDPR).
7. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal basis for processing personal data in this case is:
   the sales agreement or actions taken at the request of the Buyer aimed at concluding it (Art. 6(1)(b) GDPR), the legal obligation incumbent on the Seller related to accounting (Art. 6(1)(c) GDPR), and the legitimate interest of the Seller, consisting in processing data to establish, assert, or defend against potential claims (Art. 6(1)(f) GDPR).

§15. Product Reviews

1. Reviews presented in the Store originate from external sales platforms on which the Seller offers its products (e.g. Etsy or other marketplaces). These reviews are submitted by customers who have made purchases on those platforms and are verified in accordance with the rules applicable on the respective platform.
2. The Store does not allow posting reviews directly on its website.

§16. Final Provisions

1. The Sales Agreement and the agreement for the provision of electronic services are concluded between the Customer and the Seller.
2. Information about Products and services presented on the Online Store’s website does not constitute an offer within the meaning of the Civil Code but constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
3. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular:
   • the Act of 30 May 2014 on Consumer Rights,
   • the Act of 18 July 2002 on the Provision of Electronic Services,
   • the Act of 23 April 1964 – the Civil Code.
4. Any disputes arising from the application of these Terms and Conditions and from the performance of agreements concluded between the Seller and the Customer shall be resolved by the competent common court with subject-matter and territorial jurisdiction, in accordance with the provisions of the Code of Civil Procedure, subject to mandatory provisions concerning Consumers.
5. The Seller reserves the right to amend these Terms and Conditions for valid reasons, in particular in the event of changes in legal regulations, changes in payment or delivery methods, changes in the Seller’s details, or changes in the scope of services provided. Agreements concluded prior to the entry into force of amendments shall be governed by the version of the Terms and Conditions in force at the time the Order was placed by the Customer.
6. A Customer who is a Consumer has the right to use out-of-court methods of complaint handling and claim enforcement, in particular via the EU online dispute resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr
7. These Terms and Conditions enter into force on 1 December 2021 and remain valid until revoked.