Terms and conditions

This regulation is addressed to Consumers and specifies the rules and procedure for concluding a Distance Sales Agreement with the consumer through this store.

Spis treści:

1. General Provisions

2. Definitions

3. Contact with the Store

4. General Information

5. Customs and Tax Charges for International Purchases

6. Rules for Placing an Order

7. Delivery Methods and Payment Options

8. Gift Cards

9. Delivery Pickup

10. Right of Withdrawal from the Agreement

11. Complaints and Warranty

12. Technical Conditions

13. Personal Data in the Online Store

14. Final Provisions

§1. General Provisions

The online store "I Wood Say," available at the website www.iwoodsay.com, is operated by Radosław Stec, located at 107/91 rtm. Witolda Pileckiego Street, 02-781 Warsaw, conducting unregistered business activity in accordance with the Act of March 6, 2018 - the Entrepreneurship Law, hereinafter referred to as the "Seller".

§2. Definitions

Terms and conditions - This regulation. With regard to services provided electronically, the Regulation is the regulation referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).

Online Store - an internet service available at www.iwoodsay.com through which the Customer can purchase products offered in the store.

Seller - Radosław Stec, at 107/91 rtm. Witolda Pileckiego Street, Warsaw 02-781, conducting unregistered business activity in accordance with the Act of March 6, 2018 - Entrepreneurship Law. VAT ID: PL5361665462.

User - any entity using the services of the website operated at www.iwoodsay.com.

Customer (Buyer) - a natural person who is at least 13 years old, with the consent of their legal representative required if the person is under 18 years old, as well as a legal person and an organizational unit without legal personality, which is granted legal capacity by specific regulations, who places or intends to place an Order or uses other services of the Online Store (including the Consumer).

Subject of the Transaction - Products listed and described on the Online Store's website. The Seller makes every effort to ensure that the offer presented on the website is current. However, if some of the Ordered Products are not available, the Seller undertakes to promptly inform the Buyer of the situation by phone or email.

Product - a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

Additional Service - a service provided by the Seller to the Customer outside of the Online Store, related to the nature of the products sold.

Sales Agreement - an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Customer through the online store, using means of distance communication (including by telephone). The Sales Agreement also includes, with regard to the characteristics of the Product, agreements for the provision of services and contracts for work.

Business days - days from Monday to Friday excluding statutory holidays.

Order - a declaration of will by the Customer submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller through the online store.

Registration Form - a form available in the Store, allowing the creation of an Account.

Order Form - an interactive form available in the Store enabling the placement of an Order, particularly by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

Cart - a software element of the Store where the Products selected by the Customer for purchase are visible, and where there is also the possibility to establish and modify Order details, particularly the quantity of Products.

Gift Card - an electronically generated form of a valuable voucher by the Seller, consisting of a unique alphanumeric code. The card is not a payment card and is not an electronic money instrument under applicable law.

§3. Contact with the Store

  1. Seller's Address: 107/91 rtm. Witolda Pileckiego Street, 02-781 Warsaw.
  2. Seller's Email Address: iwoodsay@yahoo.com iwoodsay@yahoo.com
  3. Seller's Phone Number: +48508-0000-88
  4. Seller's Bank Account Number:

Transfers made in PLN currency:

mBank 25 1140 2004 0000 3802 6135 5642

Nr IBAN PL25 1140 2004 0000 3802 6135 5642

Nr BIC BREXPLPWMBK

Transfers made in EUR currency:

mBank Nr IBAN PL86 1140 2004 0000 3412 0276 0304

Nr BIC BREXPLPWMBK

  1. The Customer can communicate with the Seller by phone from Monday to Friday, between 9:00 AM and 5:00 PM, GMT + 01:00

§4. General Information

  1. The condition for placing an Order in the Online Store by the Buyer is to familiarize themselves with this Regulation and accept its provisions.
  2. The Seller shall not be liable to the fullest extent permitted by law for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the online store with the Customer's technical infrastructure.
  3. Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products available in the Store's assortment is possible either after creating an Account or by providing necessary personal and address data enabling the Order's fulfillment without creating an Account.
  4. The prices listed in the Store are in Polish złoty (PLN) as well as in the euro (EUR) currency and are gross prices. The final amount to be paid consists of the price for the Product and the delivery cost, which the Customer is informed about on the website during the Order placement.
  5. Purchases made in our store may be subject to additional customs or tax fees depending on the destination country. Customers from European Union countries as well as countries outside the European Union, such as the United Kingdom, may incur additional customs and tax charges in accordance with the regulations of their respective countries. Please note that these additional costs are not included in the product price or shipping cost displayed on the product page. Customers are responsible for paying any additional customs or tax fees imposed by the customs or tax authorities of their destination country.

§5. Customs and Tax Charges for International Purchases

  1. Scope of Application: Purchases made in our store may be subject to additional customs and tax charges depending on the destination country. Customers from European Union countries as well as countries outside the European Union, such as the United Kingdom, may incur additional customs and tax charges in accordance with the regulations of their respective countries.
  2. Cost Information: Please note that these additional costs are not included in the product price or shipping cost displayed on the product page. Any additional customs and tax charges are levied by the customs or tax authorities of the destination country and are independent of our company.
  3. Customer Responsibilities: Customers are responsible for paying any additional customs and tax charges imposed by the customs or tax authorities of their destination country. We recommend that customers familiarize themselves with local customs and tax regulations before making a purchase to avoid unexpected costs.
  4. Customs Procedures: In some cases, shipments may be held by customs authorities for inspection. This process can delay delivery. We have no control over these procedures and cannot influence the duration of the customs clearance process.
  5. Contact with Customs Authorities: If a shipment is held by customs, the customer may be required to provide additional documents or information. The customer is responsible for all formalities related to customs clearance.

§6. Rules for Placing an Order

  1. Placing an order through the website requires logging into the Store (optional) or using the option to place an Order without registration.
    If the option to place an Order without registration is chosen, you need to fill out the Order Form by entering the recipient's details and the address where the Product is to be delivered, select the type of shipment (method of delivery), and enter the invoice details if they are different from the recipient's details. The Order must be confirmed by clicking the "Confirm Purchase" button and then confirming the order by clicking the link received in the email.
  2. Orders placed through the website can be submitted 24 hours a day, 7 days a week, all year round. Orders placed by phone or email can only be made during the hours specified in this Regulation.
  3. The Order is effective if the Buyer correctly completes the order form and provides accurate contact details, including the exact address where the Product is to be sent, as well as a phone number and email address. If the provided information is incomplete, the Seller will contact the Buyer. If it is not possible to contact the Buyer, the Seller has the right to cancel the Order.
  4. In the case of selecting the bank transfer payment option, failure to complete the payment by the User within 7 days, i.e., failure to pay for the goods, will result in the cancellation of the order.
  5. The Buyer consents to the issuance and electronic transmission, to the email address provided by them, of electronic images of settlement documents, in particular such as: invoices with attachments, corrective invoices with attachments, and forms. This consent also authorizes the Seller to issue and transmit invoices in electronic form, following the regulation of the Minister of Finance of December 17, 2010, regarding the transmission of invoices in electronic form, principles of their storage, and the procedure for providing them to the tax authority or fiscal control authority.
  6. During the Order placement, the Buyer may consent to the inclusion of their personal data in the database of the Seller's Online Store for the purpose of processing them in connection with the Order fulfillment. In case of granting consent, the Buyer has the right to access their data, correct them, and request their deletion.
  7. Until the order is fulfilled, i.e., until the goods are dispatched, the User can make changes to the order, including withdrawing the placed order in its entirety.
  8. To make changes to the order, you should contact the store by using the contact form available on the website or by sending a message to the email address: iwoodsay@yahoo.com, or by phone at +48508-0000-88.
  9. Modifications to the order regarding: shipping address, instructions for refunding overpayment can only be submitted in writing via the contact form on the store's website or via email to the address: iwoodsay@yahoo.com
  10. The start time of order processing coincides with the moment of payment receipt into the bank account provided in the order confirmation in the case of bank transfer payments or choosing the "cash on delivery" option. An exception is when the goods are sent with cash on delivery. In such a case, order processing occurs immediately after its placement.
  11. In the event that the buyer selects online payment (bank transfer, through the HotPay system, or PayPal) as the payment method for the order, the payment must be made immediately after placing the order. If payment is not received, the order is considered improperly placed, i.e., the contract does not come into effect, and the order will not be processed.
  12. An order that is not completed by the customer will not be processed.
  13. The processing time is determined by the maximum processing time assigned to the products included in the placed order and is specified in working days (weekends and holidays are not counted as working days).

§7. Delivery Methods and Payment Options

  1. Customers can choose from the following delivery or pickup methods for their ordered product:
  • Inpost 24/7 Parcel Lockers or Inpost Courier Delivery – delivery option available only for purchases made within Poland.
  • The Seller allows shipping through other carriers (e.g., DPD, Orlen Paczka, etc.) provided that the Buyer informs the Seller accordingly before placing the order – delivery option available only for purchases made within Poland.
  • Registered Priority Mail or Priority Parcel via Polish Post – delivery option applicable to purchases made within Poland as well as to specific countries where the Seller offers purchase and delivery options.
  1. Customers can choose from the following payment methods:
  • Bank transfer to the Seller's bank account (in PLN or EUR).
  • online through the HotPay service - fast transfers and BLIK;
  • Online payment via PayPal service.
  1. Payment Term: Customers are required to make the payment within 3 calendar days from the date of concluding the Sales Agreement.

§8. Gift Cards

Currently unavailable.

§9. Delivery Pickup

Before accepting the shipment (from a parcel locker, at the post office, or from a courier), it is important to check whether the packaging has been damaged during transport. Pay particular attention to the condition of the shipment's packaging. If the packaging shows signs of damage, do not accept the shipment and, in the presence of the courier, draw up a damage report. Then, promptly contact the Seller. Failure to report any irregularities regarding the quantity or quality of the shipment upon receipt may negatively impact the outcome of the Customer's claims regarding damage or theft of the shipment during transport.

§10. Right of Withdrawal from the Agreement

  1. Customers who have entered into a distance contract have the right to withdraw from the contract without giving any reason by submitting a relevant written statement. The withdrawal period expires after 14 days (legal basis: Article 7(1) of the Act of 2 March 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This period is final and runs from the day the goods are delivered. To meet this deadline, it is sufficient to send the declaration before its expiry. This right applies to consumer sales only, and therefore applies exclusively to sales to an individual who makes a purchase for purposes unrelated to their professional or business activity.
  2. Goods returned under this procedure will only be accepted if they are returned complete and undamaged, with no signs of use.
  3. The returned goods must be sent at the customer's expense to the Seller's registered address. The goods should be returned together with the proof of purchase received with them or other evidence confirming the purchase of the returned goods in our store (e.g., payment confirmation for the goods, email confirming the purchase of the goods), with the annotation "Return."
  4. The returned goods should be sent to the seller's address specified in this regulation.
  5. The declaration may be sent by traditional mail to the Seller's address or electronically. If the Customer sends the declaration electronically, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal from the contract to the email address provided by the Customer. A sample declaration that can be used is available here. 
  6. Within two business days of receiving the goods together with the declaration of withdrawal from the contract, the store will inspect the product. If the goods meet the requirements set out in point 2 of this paragraph, a refund will be issued.
  7. The refund will be made using the same payment methods used by the Customer for the purchase or to the account specified by the Customer in the product return registration form (available here) and attached to the contract withdrawal statement.
  8. The store will make the refund for the goods immediately, but no later than 14 days from the date of receipt of the Customer's declaration of withdrawal from the contract.
  9. The Customer will receive a refund of all costs incurred by them, including the cost of delivering the goods by the cheapest method offered by the store, except for additional costs such as packaging or insurance.
  10. The right to withdraw from the contract does not apply according to Article 38 of the Act of 30 May 2014 on consumer rights in the case of a contract for the supply of goods that are not prefabricated, produced to the consumer's specifications, personalized (e.g., with a custom inscription on the product), or intended to satisfy the consumer's individual needs.

§11. Complaints and Warranty

  1. The Sales Agreement covers new products free from defects.
  2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to lodge a complaint based on the provisions concerning warranty in the civil code.
  3. The complaint should be reported via the complaint form available on the iwoodsay.com website or in writing to the email address iwoodsay@yahoo.comor by traditional mail with the complained goods to the seller's address specified in this regulation along with providing information regarding.
  4. It is recommended to include information about the customer's request regarding the defect in the goods in the complaint – this will facilitate and expedite the examination of the complaint by the Seller. The requirements stated in the previous sentence are merely recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.
  5. If a defect is detected in the complained goods, you have the right to:
    - demand a replacement of the item free from defects;
    - demand rectification of the defect;
    - submit a statement requesting a price reduction;
    - submit a statement of withdrawal from the contract, but not when the defect is insignificant;
  6. The Seller will respond to the Customer's complaint promptly, no later than within 14 calendar days from the date of its submission. Failure of the Seller to respond within the aforementioned period means that the Seller has deemed the complaint justified.
  7. Goods returned as part of the complaint procedure should be sent to the Seller's address.

§12. Technical Conditions

  1. To use the services of the Website, it is necessary to meet certain technical requirements:
    a) An active email account;
    b) A device connected to the Internet and equipped with a web browser installed;
    c) Acceptance of cookies enabled in the internet browser used by the device;
    d) JavaScript script support enabled in the internet browser used by the device.
  2. The User should use an appropriate browser that is compatible with their device.

§13. Personal Data in the Online Store

  1. The data controller for the personal data of Customers collected through the online store is the Seller.
  2. Personal data of Customers collected by the administrator through the online store is gathered for the purpose of fulfilling the Sales Agreement, and if the Customer agrees, also for marketing purposes.
  3. Recipients of the personal data of Customers of the online store may include:
    a) In the case of a Customer who uses postal or courier delivery in the online store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments on behalf of the Administrator.
    b) In the case of a Customer who uses electronic payment methods or a payment card in the online store.
    the Administrator provides the collected personal data of the Customer to the selected entity handling such payments in the online store.
  4. The Customer has the right to access and correct their data.
  5. Providing personal data is voluntary, however, failure to provide the personal data necessary to conclude the Sales Agreement as indicated in the Regulations results in the inability to conclude such agreement.
  6. The data controller for the Buyer's data provided during the use of the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for processing data, as well as recipients of the data – can be found in the Privacy Policy available in the Store, due to the transparency principle contained in the General Data Protection Regulation (GDPR).
  7. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal basis for processing personal data in this case is:
    the sales agreement or actions taken at the request of the Buyer aimed at concluding it (Art. 6(1)(b) GDPR), the legal obligation incumbent on the Seller related to accounting (Art. 6(1)(c) GDPR), and the legitimate interest of the Seller, consisting in processing data to establish, assert, or defend against potential claims (Art. 6(1)(f) GDPR).

§14. Final Provisions

  1. The sales agreement and the electronic services agreement are concluded between the User and the Seller.
  2. Products and services displayed on the Store's website do not constitute an offer within the meaning of the Civil Code of Poland.
  3. Matters not regulated by this Regulation shall be governed by the provisions of the Act of March 2, 2000, on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws of 2000, No. 22, item 271, as amended), the Act of July 27, 2002, on specific terms and conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended), and the Civil Code of April 23, 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).
  4. Disputes arising from the application of this Regulation and in connection with the performance of agreements concluded between the Store and Customers shall be settled by the competent court according to the rules of subject matter and local jurisdiction in accordance with the Act of November 17, 1964, the Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended).
  5. The Seller reserves the right to make changes to this Regulation, provided that the version of the Regulation applicable at the time the order is placed by the Customer applies to agreements concluded before the Regulation is changed.
  6. The Customer has the right to use out-of-court methods of complaint resolution and claim enforcement. For this purpose, they may submit a complaint via the European ODR platform available at: http://ec.europa.eu/consumers/odr/. http://ec.europa.eu/consumers/odr/.
  7. The Regulation shall enter into force on December 1, 2021.
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