Frequently Asked Questions
Thus, the questions you bring up most frequently 🙂
We primarily fulfill domestic shipments through InPost (all available options).
If you prefer us to send the package via a different carrier, please contact us before making a purchase.
We will arrange all necessary shipping details (cost, address, parcel locker number other than Inpost, etc.).
Yes, we conduct shipments to selected countries in Europe. Currently, in our store, we handle shipments to:
- Germany
- Belgium
- The Netherlands,
- Switzerland,
- Denmark,
- Italy,
Please note that the list of countries we ship to may change, so we recommend checking the current information on the order process page before making a purchase.
All international shipments are sent with a tracking number, which allows you to track the status of the shipment in real-time. After your order is dispatched, you will receive an email with the tracking number so you can monitor your shipment.
Currently, we do not conduct direct sales and shipping to countries in North America and Asia through our online store.
However, our products are available for those areas through our store on the platform Etsy. You can visit our store on Etsy, where you will be able to place an order and avail of international shipping options.
If you have any questions regarding orders on the Etsy platform, please contact us through a message on Etsy or via our website. We are ready to answer your questions and provide support throughout the purchasing process.
Please understand that international shipping may experience delays due to various factors such as customs procedures, weather conditions, or unforeseen circumstances. We will strive to deliver your order as quickly as possible, but we cannot guarantee a specific delivery time.
We ship ready-made products to 3 business days - counting from the day the payment is credited to our account or processed through HotPay, PayPal.
The processing time for products with the status 'made to order' can be found on the product page.
Remember! The processing time does not include the delivery time of the order!
For custom orders, the processing time depends on the conditions of the order, which we establish directly with you.
You can find our 'booths' on platforms such as:
– PAKAMERA
– DECOBAZAAR
– ETSY
We are open to all projects and suggestions submitted by you.
If you have an idea for a custom project or if a specific product of ours has caught your eye but you need it in a different size or type of wood - write to us - together we will discuss the details for your project.
Yes, we issue invoices, however, without VAT - basis: art. 113 para. 1 and 9 of the VAT Act.
Each of our customers has the right to withdraw from the distance contract.
You can withdraw from the contract within 14 days from its conclusion i.e., from the moment when the customer or a designated third party (other than the carrier) receives the order.
We will refund the payment for the goods promptly, but no later than 14 days from the date of receiving the Customer's statement of withdrawal from the contract.
You can find more information about returns and complaints in the terms and conditions.
Note!
For purchases made through our stores on marketplace platforms, return and complaint policies are governed by the respective platforms.
We only use products approved for food contact.
For impregnating and finishing the surfaces of boards and kitchen accessories, we use products from well-known manufacturers, such as the Polish brand of oils Filips oils, or foreign manufacturers such as Odies Oil. In many of our projects, we use our own production oil-wax, which we prepare based on mineral oil (certified CAS number: 8042-47-5) and natural filtered beeswax obtained directly from domestic apiaries.
For boards that require a gluing process (e.g., end grain boards), we use products from the brand Titebond.
Spoina Titebond Ultimate III which is single-component, waterproof, and does not react with food. It meets the requirements for food contact: FDA 21 CFR 175.105 (e.g., gluing cutting boards).
We mostly use wood characteristic of our geographic region.
Oak, walnut, ash, and beech - you will find these species in our projects.
Solid wood products are durable, but to ensure they serve you for as long as possible and maintain their proper condition, we should follow a few simple rules.
Below are a few of them (according to us, the most important tips).
Recommendations:
- After use, wash the board under running, lukewarm water. You can use a sponge or your own hand for washing.
- After washing, leave it to dry or wipe it dry with a soft cloth or paper towel.
- If the board is heavily soiled or has been used for cutting meat or fish, you can use liquid dish detergents, but in small amounts!
- After use, rinse the board under a stream of running water and wipe it with a paper towel.
Contraindications:
– Pamiętaj by nie namaczać deski w wodzie > zbyt długi pobyt pod wodą wpłynie na wypaczenie lub pękanie drewna.
- Do not wash the board in the dishwasher!
– Nie stosuj mocnej chemii do mycia deski > zastosowanie mocnej chemii spowoduje wypłukanie warstw oleju oraz może wpłynąć na przebarwienia drewna.
- Avoid direct contact with a heat source such as a gas stove, heating elements, or open flame.
– Po umyciu nie wystawiaj deski na bezpośredni kontakt ze słońcem > a niech sobie wyschnie spokojnie w zacienionym miejscu ;).
- Do not place hot pots, pans, jars, etc., directly on the board. This may cause stains that are difficult to remove.
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